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Refund Policy

Refund Policy for GoVid
2026.03.23

Overview

This Refund Policy explains when GoVid may issue refunds for subscriptions, credits, or other paid services purchased through https://govid.io.

By purchasing a paid product, you agree to this policy.

General Rule

Unless otherwise required by applicable law, all purchases are generally non-refundable once any of the following has occurred:

  • Credits have been granted to your account.
  • A subscription period has started.
  • AI generation services or related compute resources have been used.
  • Delivered digital services have already been accessed or consumed.

Eligible Refund Cases

We may review and approve refunds, in whole or in part, in situations such as:

  • Duplicate charges caused by a billing error.
  • A technical failure on our side that prevented delivery of the purchased service and could not be resolved within a reasonable time.
  • An accidental purchase that has not been used, consumed, or redeemed.
  • A charge proven to be unauthorized or fraudulent, subject to verification.

Approval is at our reasonable discretion unless local consumer law requires otherwise.

Non-Refundable Cases

Refunds are typically not provided for:

  • Dissatisfaction based on model output quality, style preference, or subjective expectations.
  • Failure to use available credits or subscription benefits during the billing period.
  • Account restrictions caused by violations of our Terms of Service or Acceptable Use Policy.
  • Delays or failures caused by third-party platforms, payment providers, internet outages, or user-side configuration issues.
  • Requests made after substantial usage of the purchased service.

Subscription Cancellation

You may cancel a subscription at any time to prevent renewal for the next billing cycle. Cancellation does not usually create a refund for the current billing period unless required by law or explicitly approved by us.

If a subscription includes recurring billing, your access generally continues until the end of the already-paid period.

Credits and Promotional Balances

Purchased credits, bonus credits, promotional balances, and trial balances are generally non-refundable, non-transferable, and have no cash value unless required by law.

Chargebacks

If you believe a charge is incorrect, contact us first before initiating a chargeback. Filing an unjustified chargeback may result in account suspension or restriction while the matter is reviewed.

How To Request a Refund

To request a refund, contact us with enough detail for review:

  • The email address associated with your account.
  • The payment date and amount.
  • The order or subscription reference, if available.
  • A short explanation of the issue.

Processing Time

If a refund is approved, we will attempt to process it through the original payment method. Final posting time depends on your payment provider and financial institution.

Changes to This Policy

We may update this Refund Policy from time to time. The created_at date above reflects the latest revision date in this repository.

Contact

For refund questions, contact: